Health Update

2/20/23

Each and every day, we work hard to deliver an exceptional experience. We'd like to communicate the additional precautionary measures we are currently taking.

Hotel Efforts

We have enhanced the techniques used to clean each guest room following a stay. We are paying particular attention to 'high-touch' areas including key cards, door handles, locks and latches, light switches, desk surfaces, telephones, remote controls, and bathroom fixture handles.

Our multi-step sanitization will include a thorough sanitizing by the housekeeper and a second sanitization during the room inspection by the supervisor.

Accordingly, to allow for this level of housekeeping detail, arrivals prior to our 4pm check-in time and departures past our 11am check-out time will not be allowed. Unfortunately, due to limited capacities to accommodate social distancing, we will not be able to provide early use of our pool before your check-in or late use after your check-out. Please plan your travel accordingly.

In keeping with the latest industry recommendations, your room will be cleaned prior to your arrival as noted above and we will not disturb your room during your stay. Should you need supplies during your stay, we are happy to drop off a care basket at your door with whatever you may need.

We have heightened sanitizing with an FDA approved anti-viral chemical, paying aggressive attention to public spaces, such as the Lobby.

We continue to offer complimentary breakfast between 6:30-9:30am with best health practices in place.

To facilitate physical distancing, we have reduced the amount of seating available at the pool. This may result in more limited lounging times at the pool, however, our new communal fire pit offers an alternative space to gather with your favorite people. If fully occupied, consider a nice stroll on the beach instead!

We will actively manage the flow of traffic within our Lobby to ensure appropriate physical distancing between guests and staff. This may require you to momentarily wait for assistance in a special designated area until we're able to safely provide service for you.

A dedicated member of our 'clean team' will be moving through the property regularly to sanitize door handles, handrails, and other 'high-touch' public areas.

If either our employee or their immediate family is not feeling well, we ask that they stay home to focus on recovery and limit the potential spread to others.

Our staff has received instruction on proper handwashing technique in accordance with the CDC, including the use of soap/hand sanitizer at all times.

We share these measures with you as reassurance that we take these matters seriously and are committed to creating safe, healthy spaces. We continue to actively monitor the latest updates from the CDC, the City of Carlsbad, and the San Diego County Health Department as we respond to the latest recommendations.

We thank you for your continued support and loyalty to our little family-owned hotel.